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Deal FAQs

Universal Terms

These are the universal restrictions that apply to every ethicalDeal (unless specifically contradicted in the Feature Details):

• Voucher not valid until the day after the deal closes
• Not valid for cash back (unless required by law)
• Must use in one visit
• Doesn't cover tax, gratuity, shipping/handling
• Can't be combined with other offers

Deal FAQs

Below are the most frequently asked questions we receive about ethicalDeals. These answers apply to all ethicalDeals unless otherwise stated in the Feature Details.

How will I know that my ethicalDeal was successfully purchased?

You will receive an email saying that your purchase was successful and the ethicalDeal will appear in 'My Purchases'. If it still shows as pending then the deal hasn't tipped yet and your credit card hasn't been charged. As soon as the deal tips, your credit card is charged, and your ethicalDeal is available to print in 'My Purchases.' Once your card is charged you'll also get an email with a receipt for your purchase.

What happens after I buy?

Once you’re charged, you will receive an email confirmation with a link to login to your account to print your ethicalDeal Voucher. This Voucher has all the info you need to redeem it, including the Merchant's address and hours of operation.

If the deal hasn't been activated yet, your email confirmation will arrive when it does. If the deal doesn't get the minimum number of buyers before time runs out, your card isn't charged and nobody gets the deal.

Do I need to use the ethicalDeal Voucher the same day I buy it?

Buy now, use later! You can use most ethicalDeals the day after the deal closes – our featured businesses usually request a day or two to get organized for the masses!

When does my ethicalDeal expire?

Generally, you have at least 3 months to redeem your Voucher, and in many cases much longer. Check the Feature Details or your Voucher for the expiry date.

What if I don’t end up using the full value of my ethicalDeal in my first visit, can I use the rest later?

No. Unless otherwise stated in the Details of Feature, the Voucher is one-time use only. So go all out or bring a friend and share in the fun!

Can I buy an ethicalDeal as a gift for someone else?

Of course! Unless the Details state otherwise, gift away!

Simply select the gift option at checkout, which allows you to email the Voucher directly to the lucky recipient or if you want to keep it a surprise, simply choose the print option, and give it as a gift in person!

My name is on the ethicalDeal. Can I still use it as a gift?

Don't worry if your name is on the ethicalDeal - as long as the Voucher number hasn't been used yet, your friend won't have a problem.

The Details says "Limit 1 per person" and "May buy multiple as gifts." Can I buy some ethicalDeals as gifts to myself and use more than one?

No. If the Details say this, you can only redeem one. If you buy more than one then you have to give them away as gifts to other people.

How much should I tip when I redeem my ethicalDeal?

Please tip on the full amount of the pre-discounted bill.

What happens if my ethicalDeal expires?

Depending on the gift certificate laws in our state or provice, when an ethicalDeal voucher expires it loses the promotional value, but it may still retain the value you actually paid for it.

Can I return an ethicalDeal?

ethicalDeal will provide a refund if you change your mind within five days after you've purchased your Voucher, and want to "return" the unused Voucher. After that we do not provide refunds except that we will provide a refund if you are unable to redeem a Voucher because the Merchant has gone out of business.

Our goal is 100% satisfaction. If you have had an unsatisfactory experience let us know at support@ethicalDeal.com. While we do not guarantee a refund except as noted above, we will try to address your concerns.