Customer Support/FAQ

Find some common Q&A's below.

  • About ethicalDeal

  • ethicalDeal helps you discover greener choices at up to 70% off. Find amazing deals on everyday green essentials like organic food, green cleaners, eco-baby products, natural body care, vegan cosmetics and more! Our mission is to make green mainstream!

    We also have a blog that shares green living tips and healthy recipes. Follow us on Facebook, Twitter and Pinterest for exclusive contests and daily eco-inspiration.

  • All companies must be meet at least 1 of our ethical criteria (care for the planet, benefit the community, respect animal rights, promote wellness). Look for the ethical icons to discover how the featured company meets our criteria. You can learn more about our ethical criteria here.

  • Subscribe for free to get daily doses of green inspiration and savings to your inbox! Our deals are limited time offers so subscribe now to ensure that you don't miss out!.

  • You can subscribe to receive our email updates without creating an account. You'll only need an account if you want to buy a product. When this time has come, you can register for an account. Chances are, if you haven't purchased a product or voucher from us before, you don't have an account yet. If you're trying to login and our website is telling you that your email address is invalid, you don't have an account with us (or you're typing in your email wrong).

  • We have a great selection of online deals that ship across North America and offer local deals in select cities. Subscribe to your city to get deals that are relevant to you.

  • Purchasing a Deal

  • Simply click “BUY” before the offer ends. All deals are limited time offers, with most deals running for 7 days. Check the 'Time Left to Buy' countdown clock to see how much time is left.

  • Once you're charged, you will receive an email confirmation with a link to login to your account to print your ethicalDeal Voucher. This Voucher has all the info you need to redeem it.

  • Login to your account, go to My Vouchers and you will see a list of your purchases. Click on 'Print' to view your Voucher. Mark your Voucher as used when you have redeemed to prevent expiry reminders. You can also re-send Vouchers to gift recipients from your My Vouchers page.

  • You can use most ethicalDeals the day after the deal closes, unless otherwise specified in the Feature Fine Print. Grocery Pick-Up Deals are valid 10 days after the promotion closes. You'll receive an email indicating that your ethicalDeal Groceries are available for pick-up on the valid date. We do issue expiry reminder emails one month before your deal expires. If your deal is still marked as unused in your My Vouchers we'll give you one more nudge a week before it expires.

  • No. Unless otherwise stated in the Feature Fine Print, the Voucher is one-time use only. So go all out and stock up or bring a friend and share in the fun!

  • Different offers have different expiry dates, check the Feature Fine Print for the exact expiry date:

    •Daily deals - You generally have at least a couple months to use your deal
    •Grocery pick-up deals - You have 12 days to redeem deals that need to be picked-up from a grocery store

    We do issue expiry reminder emails one month before your deal expires. If your deal is still marked as 'Unused' in your My Vouchers we'll give you one more nudge a week before it expires.

  • Unfortunately you are not entitled to a refund or credit. You can always transfer your deal to a (very lucky) friend if you are unable to use your deal.

    We do issue expiry reminder emails one month before your deal expires. If your deal is still marked as 'Unused' in your My Vouchers we'll give you one more nudge a week before it expires.

    Please add our email address (mail@ethicaldeal.com) to your contacts to ensure you receive our notification emails and they do not end up in your spam folder.

  • Now that would be too good to be true!

  • Yes. Your credit card information is sent via SSL encryption to a secure electronic vault, at no time is it stored on our servers.

  • Canada Post Delivery Deals

  • All products ship via Canada Post. Either way, we will provide you with a tracking number so you can track the delivery from their door to yours.

  • All products ship directly from the vendors we promote; we do not carry inventory. If your order includes products from multiple origins, you will receive multiple packages. They may arrive at different times. You can track you orders in your account under 'My Vouchers'. We also email you a tracking # for every order that the Vendor ships.

  • You will receive your order(s) within 3-4 weeks of your purchase date. You will receive an email with a tracking # when the vendor ships your order(s). Each order is shipped separately and may arrive at different times.

  • Because each vendor ships their own products, products may very well arrive on different days. Each order is shipped separately so if you ordered multiple items from one vendor, you may not receive them at the same time. You can track each shipment separately via the tracking number provided in your account under 'My Vouchers'. We also email you a tracking # for every order that the Vendor ships.

  • Login to your account and check the status of your shipment within My Vouchers → Shipments → Track Order. Here you will be able to see the status of your shipment and the estimated delivery time. Shipments take between 3-4 weeks to arrive from your purchase date. If you still have questions or concerns submit a support request to ethicalDeal.

  • At this time we can only ship to one address per order. We know it is a pain, but we ask you to ship an order then go ahead and load up your cart a second time for the next address and so on and so forth.

  • Simply specify the shipping address of the gift recipient in the shipping field. Be sure to let them know to expect a gift package so it doesn't get returned.

  • Our vision is to help people from around the world make greener choices for themselves and their families and hope to do so soon, but for now we've limited our delivery deals to within Canada.

  • You can request a refund if the 'time left to buy' hasn't ended, but otherwise all products sold through ethicalDeal are Final Sale.

  • Please submit a support request within 7 days of receipt with all the juicy details and we will contact you with further instructions. At this time, we are not able to offer exchanges or replacements for returned products but we will issue a refund upon receipt and confirmation of the product.

  • Canada Post holds items for 15 days before returning to sender. When an item is sent direct to the post office and not the residential address, Canada Post will send an email and then a follow up mail reminder after 5 days. If sent to a residential address you will receive 2 reminders by mail. If you couldn't pick it up within the 15 days, the item will be returned to the sender. Please submit a support request and we'll see if we can track it down for you and re-send (no promises, but we'll try our best!). Additional charges to re-ship will apply.

  • Gifting a Deal

  • Of course! Unless the Feature Fine Print states otherwise, gift away! Simply select the gift option at checkout to email or print your gift Voucher.

  • When you buy an ethicalDeal as a gift and choose to email it, an email will be sent to the recipient as soon as your card is charged, with the ethicalDeal Voucher for them to print off. If you choose to keep your gift a surprise and print it, you'll be able to do that in 'My Gifts' once your card has been charged.

  • Yep. All vouchers are transferable unless otherwise specified in the Feature Fine Print. So as long as the Voucher number hasn't been used, your friend won't have a problem using it.

  • Yep. All vouchers are transferable unless otherwise specified in the Feature Fine Print. So as long as the Voucher number hasn't been used, your friend won't have a problem using it.

  • Refunds

  • While we try to be as accommodating as we can with refunds, different offers have different refund policies. Here are ethicalDeals' current refund policies:

    • Daily Deals – request made within five days of purchase, assuming the voucher has not been redeemed
    • Grocery Deals – request must be made before the deal closes as product is shipped to the grocery store right after the deal ends.
    • Delivery Deals – request for refunds must be made before the deal closes as product is shipped right after the deal closes. If you receive broken or defective products submit a support request within the 7-days of receipt. We will contact you with further instructions. At this time, we are not able to offer exchanges or replacements for returned products but we will issue a refund upon receipt and confirmation of the damaged product.

    Any time you ask for a refund outside of the policies stated above, we provide refunds upon request only where the relevant merchant has gone out of business before the promotional period ends.

  • No worries, we got you covered. If you are unable to redeem a Voucher before the applicable expiration of the Voucher because the relevant Merchant has gone out of business then you can request a refund.

  • Please submit a support request and we will get back to you shortly! Our business hours are Monday to Friday 9am-5pm PST.

Support Request Form

Contact us by submitting a support request and one of our Customer Care Specialists will be more than happy to assist you.

Toll-Free Canada/USA:
1-877-803-9182
9am - 5pm PST
Monday - Friday

Contact Info

If you have multiple voucher numbers, enter them in the Comments field on the right. Please do not create additional inquiries.